SwingsetWorld.com Frequently Asked Questions
Why should I buy a Lifetime Swing Set or Playground Equipment?
Answer:
Lifetime Swing Sets and Playground Equipment are made of the finest materials and are manufactured to strict tolerances. They are resistant to not only significant heat and cold, but heavy winds and snow loads as well. Our swing sets look great in any backyard or park setting and we offer many choices to fit your backyard recreational needs. With a reputable history of manufacturing and constructing playground and swing sets, Lifetime Swing Sets strives to offer playground equipment that is practical ascetically pleasing, durable and will stand up to the harshest weather patterns.
What is the warranty on Lifetime playground equipment and what does it cover?
Answer:
All Lifetime playground equipment comes with either a full 1, 5 or 10-year warranty which covers against breakage caused by defects in materials or workmanship. Lifetime warrants that any defective part will be replaced without additional expense to the customer.
What materials is Lifetime playground equipment made of?
Answer:
Lifetime playground equipment is constructed with a combination of heavy-duty and powder coated steel, along with high-density polyethylene which ensures the fact that Lifetime playground sets and equipment are some of the most durable units made and withstand through all climates and weather conditions.
How does the playground equipment ship to me?
Answer:
The playground/swing set order is delivered to you in multiple boxes on a pallet by a freight truck. The pallet containing the boxes will be unloaded and placed at the curb where your driveway meets the street. If additional arrangements are needed please call us at 866-696-3762 to discuss.
Do I need to secure the swing set or play equipment to the ground?
Answer:
There are a number of precautions you will need to follow when securing your play equipment to the ground. Some of these include: 1. Place the equipment on level, well-drained ground, not less than 6ft from any structure or obstruction such as a fence, garage, house, overhanging branches, laundry lines, or electrical wire. 2. Do not install playground equipment over concrete, asphalt, packed earth or any other hard surface. 3. Install the playground equipment with the slide facing north, this helps prevent the surface on the slide from getting too hot. With unstable soil conditions, we recommend anchoring the equipment into the ground. Call our Customer Service at 1-800-225-3865 for more information.
How easy is a Lifetime play set to put together?
Answer:
All Lifetime play sets come with a full installation manual which guides you along the construction of the unit. The Playsets will require anywhere from 2-4 adults, depending on the size and complexity of the structure. Your instruction manual will advise you of how many people are necessary for building a set.
Do you ship Lifetime play equipment to Hawaii or Alaska?
Answer:
Yes. We ship Lifetime play sets to Hawaii and Alaska, although there will be additional shipping costs that must be paid for by the purchaser. Please call us for details and to make shipping arrangements.
Who is charging my credit card?
Answer: SwingsetWorld.com is a subsidiary of Backyard Living Source. When you purchase products from this site Backyard Living Source will appear on your bank statement. If you have any concerns or questions please contact our customer service at: 866-696-3762 or email us through our customer service form.”
I tried to place a credit card order but was declined because of “error 2”. What is this?
Answer:
An "error 2" code means that your transaction was declined due to you bank’s preset transaction limit on your credit card. What typically happens when this error occurs is that the credit card issuer has a preset limit on your account for a single transaction (such as $1000 or $2000 per transaction). When a transaction larger than the preset limit is attempted the order is declined.
To resolve this you simply need to call your credit card issuer/bank and ask them to approve the transaction and/or raise your transaction limit. They usually have no problem doing this and it is a fairly quick and simple process. If you have any questions or concerns about this, please feel free to call us at our toll-free number 866-696-3762.
Have a question not answered on this page?
Feel free to contact us and we will do our best to answer any additional questions you may have.
